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FAQ's Frequently Asked Questions
about Safes and Locks

What is your return policy?
Please visit our returns page for complete details.
General Safe Questions
Are safes fireproof, waterproof, or burglarproof?
Can I bolt my safe to the floor or ground?
Why do I see cheaper safes in chain stores?
Does a safe need maintenance?
What if I need service on my safe?
Fire Rated Safes
Can I store computer diskettes in a standard fire safe?
Can I place photos and negatives in a fire safe?
Can I place paper money (cash) in a fire rated safe?
Burglary Rated Safes
Will a burglary rated safe protect my contents from fire damage?
Combinations and Locks
What if the batteries go dead in an electric lock?
Is an electronic lock less secure than a standard combination lock?
Can I change my safe combination?
What happens if I forget the safe combination?
Keys
Where can I get a duplicate key to my safe or filing cabinet?
Warranties
What is the warranty on my safe?
Shipping, Installation, and Payment
Is freight and/or installation included in the price?
How will my safe be shipped?
How can I get my safe installed inside my home or office?
What payment methods do you accept?
Are orders available for pickup from the factory or distributor?
Returns
What is your return policy?

 

 

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