Shipping Information & Restrictions

Free Shipping

Shipping and handling is free on all orders within the 48 contiguous United States. There is no minimum order size. Any location-based costs or delivery upgrades are described below, and if your delivery address affects your options, we will always confirm the details with you before your order ships. For more information on shipping, see our delivery options.

How Your Order Ships

The delivery method depends on the weight of your order:

• Orders under 150 lbs ship by standard small-parcel carrier (UPS or FedEx), delivered to your front door during business hours. No appointment or signature is required.
• Orders 151 lbs and larger ship by freight carrier on a wood pallet, delivered curbside. The freight company will call to schedule a delivery appointment.

About Curbside Freight Delivery

Please read this before ordering a heavy safe or vault door, as it explains what curbside delivery includes.

Curbside delivery places your shipment, on its pallet, at the curb where your driveway meets the public street. The driver cannot bring the shipment down a private driveway, into a garage, or into your home as part of the free service. If you would like delivery closer to or inside your home, see the upgraded options below.

Because these deliveries are made by a large freight truck, there are locations that freight carriers cannot service:

• Dead-end streets and cul-de-sacs where the truck cannot turn around
• Long or narrow private driveways without room for a freight truck to travel and turn around safely
• Remote areas and limited-access locations (such as airports, schools, military bases, hospitals, and prisons), which may require additional fees or fall beyond a carrier's service points
• Congested downtown areas without truck parking

If freight carriers cannot safely reach your delivery address, we will contact you before shipping to arrange an alternative, including:

• Pick up your order at the local freight terminal, where staff can help load it into your vehicle
• Meeting the truck at a nearby accessible location
• Referring you to a local installer, you can hire them to pick up your order at the terminal and deliver it to your home. You coordinate and pay for this service directly with the installer.
  

If you are not sure whether a freight truck can reach your address, please call us at 800-207-2259 before ordering, and we will help you plan the delivery.

Delivery Appointments and Hours

Freight (curbside) deliveries are scheduled by appointment within an 8-hour window, Monday through Friday, 8:00 a.m. to 5:00 p.m. If you need a tighter window, ask us about our FedEx Freight Direct Basic option, which offers 2-hour morning and evening windows.

Receiving and Inspecting Your Delivery

You or someone you designate must be present to receive, inspect, and sign for freight deliveries. Please inspect the packaging before you sign. If the packaging is damaged in any way, even slightly, note the damage on the delivery receipt before you sign it. Noting the damage at delivery is the only way to file a damage claim for a refund from the freight company or a replacement. If you have any concerns during delivery, call us right away at 800-207-2259.

Upgraded Delivery Options

• Garage delivery (FedEx Freight Direct Basic, 151 to 2,000 lbs): $75, or $150 for Hollon, Remington, SnapSafe, Sports Afield, and Winchester products. Your order is delivered into your garage on its pallet, with 2-hour delivery windows and text and email tracking. This service requires an overhead garage door, a paved or concrete surface with no more than a 2% grade, and may require your assistance. The driver will not back the truck onto a driveway.
• Inside delivery and installation (third-party): Safe and Vault Store does not provide inside delivery or installation. If you would like your order brought inside or installed, we may be able to refer you to a local installer in your area. You arrange the pickup, delivery, and any installation directly with the installer and pay the installer directly. Please call us at 800-207-2259, and we will share a referral if one is available in your area.

Handling Fees on Select Items

• Tactical Walls and Lockdown products: $10 handling fee on orders under $100
• Hold Up Displays products: $15 handling fee on orders under $150
• JC Steel Targets: $25 flat shipping fee

Large Safes Over 2,000 lbs

Safes over 2,000 lbs require a forklift or loading dock on site. Please call us at 800-207-2259 before ordering, and we will help recommend the best delivery method for your location.

Shipping Outside the 48 Contiguous States

For shipments to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, please call us at 800-207-2259 for special delivery arrangements and a custom shipping quote. Shipments to Canada also require a phone call for a custom quote and a customs broker referral. Costs for these destinations are quoted and confirmed before your order is placed.

Addresses We Cannot Ship To

We do not ship to PO Box addresses, or directly to APO or FPO locations. Please provide a physical street address at checkout.

Address Changes After Shipping

If you need to change your delivery address after your order has shipped, additional fees may apply, and address changes cannot always be guaranteed by the carrier. Please contact us as soon as possible at 800-207-2259 if your address changes.

Questions?

If you have any questions about shipping, delivery access, or fees for your specific order, please call us at 800-207-2259 before you buy. We are glad to help you plan the right delivery.