Call Us: 800-207-2259

Contacta STS-K001 Bridge Bar Window Intercom System

$ 1,440.00
Contacta STS-K001 Bridge Bar Window Intercom System

The Contacta STS-K001 Bridge Bar Window Intercom System is designed for clear, effortless communication in areas where glass or security screens obstruct the view. Whether you're at a bank, ticket counter, government office, or information booth, this system ensures that staff and customers can hear each other clearly, eliminating the need for shouting through the glass or repeating oneself. It's the ideal solution for creating a smooth, professional interaction while maintaining safety and privacy on both sides of the counter.

The complete kit includes everything you need for instant clarity: the Bridge Bar speaker and microphone unit for customers, a staff headset microphone and speaker, and high-performance amplifier, and an under-counter hearing loop for customers using hearing aids. With its durable steel construction and sleek powder-coated finish, it's designed for heavy daily use in busy public environments. And because it's pre-engineered for plug-and-play setup, you can have it up and running quickly without complicated configuration. 

Behind the scenes, the STS-K001 is equipped with advanced technology that ensures high-quality sound and reliable operation. Directional microphones minimize background noise, while the precision-tuned amplifier delivers crystal-clear audio on both sides of the barrier. The integrated hearing loop makes it fully accessible, and the anti-pry, low-profile design blends seamlessly into your workspace. Reliable, efficient, and ADA-friendly, this is the professional standard for modern service counters.

FAQS: 

Q: What types of locations use the STS-K001 system?
A: It's perfect for any environment where glass or barriers make normal conversation difficult, such as banks, post offices, ticket counters, and government buildings.

Q: Does this system include a hearing loop for customers with hearing aids?
A: Yes! The STS-K001 includes an under-counter hearing loop aerial (IL-AE99) that transmits sound directly to hearing aids equipped with a T-coil.

Q: How many components come in the kit?
A: The complete set includes the amplifier, staff microphone and speaker unit, bridge bar speaker and microphone unit, hearing loop aerial, and power supply. 

Q: Is installation complicated?
A: Not at all. The system is designed for quick installation with minimal wiring, and each component comes ready to connect right out of the box.

Q: What colors are available?
A: The STS-K001 is available in two powder-coated finishes: Grey Leatherette and Black Textured, so you can match it to your workspace.

Features:

  • Clear Two-Way Communication - Enables staff and customers to communicate clearly through security screens or barriers.
  • Integrated Hearing Loop - Includes an under-counter hearing loop aerial (IL-AE99) to assist customers with hearing aids (T-coil compatible).
  • Complete System Kit - Comes with all major components:
    • STS-A31H Window Intercom Amplifier
    • STS-SU1-3W Staff Unit Speaker and Microphone (dual mute)
    • STS-B80 Bridge Bar Customer Speaker and Microphone
    • IL-AE99 Under-Counter Hearing Loop Aerial
    • PS-55 Power Supply
  • Bridge Bar Design - Customer microphone and speaker are mounted on a durable steel bridge bar for stable installation across service counters.
  • Dual Mute Function - Allows staff to control communication flow with privacy when needed.
  • High-Quality Audio - Cardioid microphones and 5W RMS speakers deliver excellent sound clarity with a wide frequency response.
  • Constant Current Loop Drive - Ensures consistent performance for hearing aid users.
  • Rugged Construction - Made from mild steel with a powder-coated finish (available in Grey Leatherette or Black Textured).
  • Flexible Power Options - Powered via the PS-55 14V DC power supply, with efficient low-current operation.
  • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control.
  • Tamper-Resistant Design - Durable metal construction for secure installations in public or high-traffic environments.
  • Easy Installation - Components are designed for under-counter or surface mounting, depending on configuration needs.
  • Compliant Standards - CE, RoHS, WEEE, and BS EN 60118-4 (when correctly installed).

Applications:

The STS-K001 Window Intercom System is designed for any setting where clear communication is required through glass, partitions, or security barriers. Ideal for:

  • Banks
  • Post Offices
  • Theaters and Ticket Counters
  • Information Centers
  • Government Buildings
  • Embassies and Consulates
  • Public Transit Systems
  • Reception or Security Windows

Technical Specifications:

  • Model: STS-K001 Window Intercom System with Hearing Loop
  • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
  • Compliance: CE, RoHS, WEEE; BS EN 60118-4 (in correct installations)
  • Construction: Mild steel (main system), ABS plastic amplifier housing
  • Finish Options: Powder-coated Gray Leatherette or Black Textured
  • Weight (boxed): 8.00 Pounds

System Components:

STS-A31H Window Intercom Amplifier

  • Supply Voltage: 12-14 V DC
  • Quiescent Current: 100 mA typical
  • Operating Current: 2 A typical on speech peaks
  • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
  • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
  • Total Harmonic Distortion: <5% (loop + speakers)
  • Microphones: Electret, 5 V supply via kΩ load resistor
  • Power Switch: Push on/push off tactical switch under membrane
  • Dimensions: 4.58" H x 4.50" W x 1.58" D
  • Weight: 0.32 Pounds
  • Housing: ABS Plastic, Matt Black Finish

STS-SU1-3W Staff Unit Speaker & Microphone (Dual Mute)

  • Speaker Output: 5W RMS @ 4 Ω
  • Sound Pressure Level: 85 dB @ 1W/1 m
  • Speaker Frequency Response: 150 Hz - 10,300 Hz
  • Microphone Type: Cardioid directional electret
  • Mic Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
  • Mic Impedance: 1.6 kΩ ± 3% @ 1 kHz
  • Mic Frequency Response: 150 Hz - 10,500 Hz
  • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
  • Weight: 1.79 Pounds
  • Construction: Mild Steel; Powder-coated finish

STS-B80 Customer Bridge Bar Speaker & Microphone Unit

  • Speaker Output: 5 W RMS @ 4 Ω
  • SPL: 85 dB @ 1 W/1 m
  • Speaker Frequency Response: 150 Hz - 11,000 Hz
  • Microphone Type: Cardioid directional electret
  • Mic Sensitivity: -67 dB ± 3 dB @ 1 kHz
  • Mic Impedance: 1.6 kΩ ± 30% @ 1 kHz
  • Mic Frequency Response: 70 Hz - 14,000 Hz
  • Speaker Pod Dimensions: 4.26" H x 2.37" W x 2.93" D
  • Bridge Bar Width: 24.25" overall (19.68" between pods)
  • Height to Mic Top: 8.63"
  • Weight: 3.00 pounds
  • Material: Mild Steel; Powder-coated finish

IL-AE99 Under-Counter Hearing Loop Aerial

  • Construction: Copper wire with PVC casing
  • Finish: Black
  • Dimensions: Molded to the required size during installation
  • Weight: 0.19 pounds

PS-55 Power Supply

  • Input: 100-240 V AC, 50-60 Hz, 1 A max
  • Output: 14 V DC, 2.14 A, 30 W max
  • Cable Length: 70.87"
  • Dimensions: 1.38" H x 2.08" W x 3.92" D
  • Weight: 0.51 Pounds
  • Construction: ABS Plastic, Black Finish

Frequently Asked Questions

Is shipping really free?

Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

How long will this take to arrive?

Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

Can you deliver it inside my house and bolt it down?

We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

Will this fit through my doorway?

Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


Can I change the combination myself?

Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →


What if it arrives damaged?

Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

What's your return policy?

We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

Can I place my order by phone?

Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

Contacta Inc

Authorized Dealer

Model:Black - STS-K001-B
Gray - STS-K001-G

✓ In Stock Usually Ships in 2-3 Business Days

Ships from factory warehouse. Transit time not included.

  • Dimensions:
  • Weight: 8
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Delivery Options

Please read all information on the type of delivery options you have for your order. The delivery of large safes is a very sensitive operation, and we supply this information to ensure you receive the product you ordered in the best condition possible for your delivery circumstance.

Types of Delivery Services (click the links below to skip to each section):


Small Package Delivery (150 lbs. and Under)

Small package delivery is a free service offered by Safe & Vault Store. All packages under 150 pounds are delivered to your home or business front door via UPS or FedEx during normal business hours. There is no advance appointment call made. No signature is required.

Changing Your Address

Additional fees may apply if you need to change your address after your order has shipped. Please note that changing the address with FedEx is not guaranteed. You can create a FedEx Delivery Manager account, which allows you to change the shipping method to a FedEx Hold Location (ex: local Walgreens).

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Curbside Delivery (Over 150 lbs.)

Curbside delivery is a free service offered by Safe & Vault Store. Any shipments 151 pounds or larger shipments are delivered curbside via freight companies such as YRC, XPO, USF Reddaway, or other common freight carriers. The safes and vault doors are delivered on a wood pallet, curbside, where your driveway meets the street. The freight company will call to schedule an appointment within an 8-hour window. Need a smaller time window? See our Fedex Freight delivery options.

  • Freight companies will not deliver to a "dead end" street or Cul De Sac. Please see our Fedex Freight Direct Basic for additional options.
  • Remote areas require additional fees from the freight company. Please see our Fedex Freight Direct Basic for additional options.
  • “Limited access” locations will require additional fees from the Freight Company. Please see our Fedex Freight Direct Basic for additional options.
  • Some zip codes, including ferry points, are considered beyond service points from the servicing center and may result in additional charges. Please see our Fedex Freight Direct Basic for additional options.

What are “limited access” locations?

  • Airports or locations on airport property
  • Casinos
  • Camps, Carnivals, Fairs
  • Chautauquas, Churches, Mosques, Synagogues, Temples and Convents
  • Schools
  • Colleges and Universities
  • Medical/Urgent Care sites
  • Prisons / other correctional facilities
  • Construction Sites
  • Individual / Mini Storage Units
  • Mine Sites or Quarries
  • Golf Courses and Country Clubs
  • Nuclear Power Plants
  • Military Bases / Installations
  • Parks, Farms, and Ranches
  • Court Houses
  • Daycares
  • Hotels, Motels, and Resorts
  • Restaurants, Bars, and Night Clubs
  • Cemeteries
  • Outdoor flea markets
  • Retirement / Nursing Homes

What Happens When You Place Your Order (Products over 150 lbs.)

CLICK HERE to watch our video on “What to Do When Your Safe Arrives.”

  1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
  2. After your item has shipped and arrived at your local terminal, the freight company will call you to schedule the delivery date. 
  3. The freight company will schedule a delivery appointment with you for the day of delivery only.
  4. Freight companies will deliver between 8:00 a.m. and 5:00 p.m., Monday through Friday only.Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays. If you require a shorter time window, please see our Fedex Freight Direct Basic delivery options (2-hour window available).
  5. You must be present or have someone inspect and sign for the product. There are no exceptions to this requirement.
  6. If the packaging is damaged even slightly, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way to file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.

IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a dead-end road or Cul de Sac. They will only deliver to County, City, or State roads. They will not deliver to a congested downtown area without parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or White Glove Inside Delivery are available for an extra charge if you need special delivery services. Please call 800-207-2259 for other delivery options if any of these cases apply to you.

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FedEx Freight Direct Basic (151 to 2000 lbs.) (Includes Garage Delivery)

$75.00

  • Trusted Fedex Branded Shipping
  • 151 Pounds to 2000 Pounds
  • Delivery to garage only. This option does not include bringing the safe inside.
  • Smaller trucks access more locations closer to your home or business.
  • Flexible morning and evening 2-hour delivery windows
  • Order visibility by Web or Smartphone App
  • Regular notifications via text or e-mail
    • Day of scheduling
    • Day of delivery
    • 30 minutes before arrival
  • This is the perfect option for those who live on a dead-end street, cul-de-sac, or remote area or have limited access to delivery.

Garage Delivery Requirements:

Please read these requirements before placing your order:

  • Access to an ‘overhead’ garage door is required and must be over pavement or concrete, no more than a 2% grade.
  • Excessively steep or long driveways are not included in this service; if this is your case, see Inside Delivery delivery options.
  • Drivers will not back the truck onto your driveway.
  • The driver may require help to push the product into your garage.
  • The driver will not remove the safe from the pallet.

Garage delivery is not guaranteed. It is not always available in all areas and is ultimately at the driver's discretion to complete. If the driver feels unsafe, the freight company will not be able to complete the garage delivery and will leave the safe at your curbside. We will refund you in full for the garage delivery if it cannot be completed. If you want to order garage delivery and are concerned that you might not meet the requirements, please call us at 800-207-2259 so we can determine the best option.

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Safes Over 2000 lbs.

Our trucks with liftgates can only handle safes up to 2000 pounds. Safes over 2000 pounds require a forklift or loading dock on site to receive them. If you do not have either of these items, we can recommend a company in your local area that can deliver your safe inside.

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Inside Delivery 

Safe & Vault Store offers inside delivery options depending on the weight of the safe, whether there are stairs, and whether you require bolting the safe down. Please call us at 800-207-2259, and we can help you determine the best inside delivery option for you.

PLEASE CLICK HERE TO READ ADDITIONAL TERMS & DISCLAIMER FOR INSIDE DELIVERIES IF YOU ARE CHOOSING THIS OPTION

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What Happens When You Place Your Order (Products over 150 lbs.)

CLICK HERE to watch our video on “What to Do When Your Safe Arrives.”
  1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
  2. After your item has shipped and arrived at your local terminal, the freight company will call you to schedule the delivery date. 
  3. The freight company will schedule a delivery appointment with you for the day of delivery only.
  4. Freight companies will deliver between 8:00 a.m. and 5:00 p.m., Monday through Friday only.Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
  5. You must be present or have someone inspecting and signing for the product. There are no exceptions to this requirement.
  6. If the packaging is damaged even slightly, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way to file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.

    Contacta STS-K001 Bridge Bar Window Intercom System

    The Contacta STS-K001 Bridge Bar Window Intercom System is designed for clear, effortless communication in areas where glass or security screens obstruct the view. Whether you're at a bank, ticket counter, government office, or information booth, this system ensures that staff and customers can hear each other clearly, eliminating the need for shouting through the glass or repeating oneself. It's the ideal solution for creating a smooth, professional interaction while maintaining safety and privacy on both sides of the counter.

    The complete kit includes everything you need for instant clarity: the Bridge Bar speaker and microphone unit for customers, a staff headset microphone and speaker, and high-performance amplifier, and an under-counter hearing loop for customers using hearing aids. With its durable steel construction and sleek powder-coated finish, it's designed for heavy daily use in busy public environments. And because it's pre-engineered for plug-and-play setup, you can have it up and running quickly without complicated configuration. 

    Behind the scenes, the STS-K001 is equipped with advanced technology that ensures high-quality sound and reliable operation. Directional microphones minimize background noise, while the precision-tuned amplifier delivers crystal-clear audio on both sides of the barrier. The integrated hearing loop makes it fully accessible, and the anti-pry, low-profile design blends seamlessly into your workspace. Reliable, efficient, and ADA-friendly, this is the professional standard for modern service counters.

    FAQS: 

    Q: What types of locations use the STS-K001 system?
    A: It's perfect for any environment where glass or barriers make normal conversation difficult, such as banks, post offices, ticket counters, and government buildings.

    Q: Does this system include a hearing loop for customers with hearing aids?
    A: Yes! The STS-K001 includes an under-counter hearing loop aerial (IL-AE99) that transmits sound directly to hearing aids equipped with a T-coil.

    Q: How many components come in the kit?
    A: The complete set includes the amplifier, staff microphone and speaker unit, bridge bar speaker and microphone unit, hearing loop aerial, and power supply. 

    Q: Is installation complicated?
    A: Not at all. The system is designed for quick installation with minimal wiring, and each component comes ready to connect right out of the box.

    Q: What colors are available?
    A: The STS-K001 is available in two powder-coated finishes: Grey Leatherette and Black Textured, so you can match it to your workspace.

    Features:

    • Clear Two-Way Communication - Enables staff and customers to communicate clearly through security screens or barriers.
    • Integrated Hearing Loop - Includes an under-counter hearing loop aerial (IL-AE99) to assist customers with hearing aids (T-coil compatible).
    • Complete System Kit - Comes with all major components:
      • STS-A31H Window Intercom Amplifier
      • STS-SU1-3W Staff Unit Speaker and Microphone (dual mute)
      • STS-B80 Bridge Bar Customer Speaker and Microphone
      • IL-AE99 Under-Counter Hearing Loop Aerial
      • PS-55 Power Supply
    • Bridge Bar Design - Customer microphone and speaker are mounted on a durable steel bridge bar for stable installation across service counters.
    • Dual Mute Function - Allows staff to control communication flow with privacy when needed.
    • High-Quality Audio - Cardioid microphones and 5W RMS speakers deliver excellent sound clarity with a wide frequency response.
    • Constant Current Loop Drive - Ensures consistent performance for hearing aid users.
    • Rugged Construction - Made from mild steel with a powder-coated finish (available in Grey Leatherette or Black Textured).
    • Flexible Power Options - Powered via the PS-55 14V DC power supply, with efficient low-current operation.
    • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control.
    • Tamper-Resistant Design - Durable metal construction for secure installations in public or high-traffic environments.
    • Easy Installation - Components are designed for under-counter or surface mounting, depending on configuration needs.
    • Compliant Standards - CE, RoHS, WEEE, and BS EN 60118-4 (when correctly installed).

    Applications:

    The STS-K001 Window Intercom System is designed for any setting where clear communication is required through glass, partitions, or security barriers. Ideal for:

    • Banks
    • Post Offices
    • Theaters and Ticket Counters
    • Information Centers
    • Government Buildings
    • Embassies and Consulates
    • Public Transit Systems
    • Reception or Security Windows

    Technical Specifications:

    • Model: STS-K001 Window Intercom System with Hearing Loop
    • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
    • Compliance: CE, RoHS, WEEE; BS EN 60118-4 (in correct installations)
    • Construction: Mild steel (main system), ABS plastic amplifier housing
    • Finish Options: Powder-coated Gray Leatherette or Black Textured
    • Weight (boxed): 8.00 Pounds

    System Components:

    STS-A31H Window Intercom Amplifier

    • Supply Voltage: 12-14 V DC
    • Quiescent Current: 100 mA typical
    • Operating Current: 2 A typical on speech peaks
    • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
    • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
    • Total Harmonic Distortion: <5% (loop + speakers)
    • Microphones: Electret, 5 V supply via kΩ load resistor
    • Power Switch: Push on/push off tactical switch under membrane
    • Dimensions: 4.58" H x 4.50" W x 1.58" D
    • Weight: 0.32 Pounds
    • Housing: ABS Plastic, Matt Black Finish

    STS-SU1-3W Staff Unit Speaker & Microphone (Dual Mute)

    • Speaker Output: 5W RMS @ 4 Ω
    • Sound Pressure Level: 85 dB @ 1W/1 m
    • Speaker Frequency Response: 150 Hz - 10,300 Hz
    • Microphone Type: Cardioid directional electret
    • Mic Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
    • Mic Impedance: 1.6 kΩ ± 3% @ 1 kHz
    • Mic Frequency Response: 150 Hz - 10,500 Hz
    • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
    • Weight: 1.79 Pounds
    • Construction: Mild Steel; Powder-coated finish

    STS-B80 Customer Bridge Bar Speaker & Microphone Unit

    • Speaker Output: 5 W RMS @ 4 Ω
    • SPL: 85 dB @ 1 W/1 m
    • Speaker Frequency Response: 150 Hz - 11,000 Hz
    • Microphone Type: Cardioid directional electret
    • Mic Sensitivity: -67 dB ± 3 dB @ 1 kHz
    • Mic Impedance: 1.6 kΩ ± 30% @ 1 kHz
    • Mic Frequency Response: 70 Hz - 14,000 Hz
    • Speaker Pod Dimensions: 4.26" H x 2.37" W x 2.93" D
    • Bridge Bar Width: 24.25" overall (19.68" between pods)
    • Height to Mic Top: 8.63"
    • Weight: 3.00 pounds
    • Material: Mild Steel; Powder-coated finish

    IL-AE99 Under-Counter Hearing Loop Aerial

    • Construction: Copper wire with PVC casing
    • Finish: Black
    • Dimensions: Molded to the required size during installation
    • Weight: 0.19 pounds

    PS-55 Power Supply

    • Input: 100-240 V AC, 50-60 Hz, 1 A max
    • Output: 14 V DC, 2.14 A, 30 W max
    • Cable Length: 70.87"
    • Dimensions: 1.38" H x 2.08" W x 3.92" D
    • Weight: 0.51 Pounds
    • Construction: ABS Plastic, Black Finish

    Frequently Asked Questions

    Is shipping really free?

    Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

    How long will this take to arrive?

    Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

    Can you deliver it inside my house and bolt it down?

    We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

    Will this fit through my doorway?

    Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


    Can I change the combination myself?

    Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →


    What if it arrives damaged?

    Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

    What's your return policy?

    We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

    Can I place my order by phone?

    Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

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