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Contacta STS-K058 Window Intercom System with Glass-Mounted Curved Microphone and Surface Speaker

$ 1,372.00
$ 1,414.00
Contacta STS-K058 Window Intercom System with Glass-Mounted Curved Microphone and Surface Speaker

The Contacta STS-K058 is an indoor window intercom system built around a two-part customer-side setup: a discreet, surface-mounted speaker and a distinctive glass-mounted microphone that uses curved tubing to route the pickup element above the counter. Instead of combining the speaker and microphone into one all-in-one puck or bar, the K058 separates them so each component can be positioned independently for the best acoustic result. The speaker sits low on the counter near the customer's ear; the microphone extends above counter level on a curved boom that arcs cleanly across the glass, keeping the pickup close to the customer's mouth without obstructing sightlines or taking up counter space.

The complete kit includes a Contacta STS-M14-BENT customer glass-mounted microphone with curved tubing, an STS-S60 customer surface-mounted speaker, an STS-SU1-3W staff unit combining a cardioid microphone with dual-mute controls and a 5W speaker for the operator, an STS-A31H window intercom amplifier, an IL-AE99 under-counter hearing loop aerial (molded on site to the required size by your installer), and a PS-55 power supply. 

Behind the scenes, the STS-S60 customer speaker runs 5 W RMS into 4 ohms with 85 dB SPL output at 1 watt / 1 meter across a 150 Hz to 10,300 Hz speech-tuned range. The STS-M14-BENT customer microphone is a cardioid aluminum electret with a wider 70 Hz to 10,300 Hz frequency response tuned to capture the customer's voice at close range from the curved boom position. The staff-side STS-SU1-3W matches the customer speaker's frequency response and delivers 5W output. The STS-A31H amplifier precision-drives both sides with less than 5 percent total harmonic distortion. The system is CE, RoHS, and WEEE compliant, and the hearing loop is certified to BS EN 60118-4 when installed correctly.

FAQS:

Q: What is the curved-tubing microphone and why choose it?
A: The STS-M14-BENT is a cardioid microphone element mounted on a curved aluminum tubing arm that routes the pickup up and over from a base on the customer side. Instead of a straight vertical stem or a low-profile puck, the bent tubing lets the microphone extend across the counter and stay close to the customer's mouth at a natural speaking height. The result is a cleaner acoustic pickup than a fixed low-position microphone would give, without needing a tall stem sitting straight up on the counter.

Q: How is this different from the STS-K035 half-bridge bar kit?
A: The K035 combines the customer speaker and microphone into a single half-bridge bar unit at the counter. The K058 separates them: a discrete surface-mounted speaker (STS-S60) sits at counter level near the customer's ear, and a curved-tubing microphone (STS-M14-BENT) mounts to the glass with the pickup element arcing across on a bent boom. Choose the K058 when you want to position each component independently for the best acoustic placement, or when the counter geometry doesn't support the half-bridge bar's fixed footprint.

Q: How is this different from the STS-K020-S23 glass-mount kit?
A: The K020-S23 uses an overhead-mounted STS-S23 speaker above the glass plus an STS-C100 stem microphone at the counter, and requires a pre-cut communication hole in the glass for the customer microphone unit. The K058 uses a lower-profile surface-mount speaker (STS-S60) and the curved-tubing glass-mount microphone (STS-M14-BENT). Choose the K058 for a lower visual profile and a curved-tubing microphone aesthetic; choose the K020-S23 when the glass already has a communication hole, and you want the higher overhead speaker projection.

Q: How does the hearing loop work?
A: The included IL-AE99 aerial is a copper-wire loop with PVC casing that mounts under the counter. The installer molds it to the required size on site, then connects it to the intercom amplifier. Once installed correctly, it meets BS EN 60118-4, the international standard for hearing loop performance, and broadcasts intercom audio directly to T-coil-equipped hearing aids in the immediate area.

Q: How many components come in the kit?
A: The complete set includes the STS-A31H amplifier, STS-SU1-3W staff speaker and microphone unit with dual mute, STS-S60 surface-mounted customer speaker, STS-M14-BENT glass-mounted customer microphone with curved tubing, IL-AE99 under-counter hearing loop aerial, and PS-55 power supply.

Q: Is installation complicated?
A: The electronics are plug-and-play, but the customer speaker mounts permanently on the counter, the microphone base mounts to the glass, the hearing loop aerial has to be routed and molded under the counter, and cabling has to be run between the staff and customer sides. Plan for a professional installer if you're not comfortable working with glass hardware, running low-voltage cable through service counters, or shaping copper-wire loop aerials.

Features:

  • Separate Customer Speaker and Microphone - Independent placement lets you optimize acoustic position for each side of the conversation
  • Curved-Tubing Glass-Mount Microphone - STS-M14-BENT microphone element on a bent aluminum boom that arcs across the counter for close-range voice pickup
  • Surface-Mount Customer Speaker - STS-S60 discrete counter-height speaker positioned near the customer's ear
  • Dual-Mute Staff Unit - Cardioid microphone with mute function for operator privacy
  • Full Duplex Communication - Simultaneous two-way audio with no push-to-talk delay
  • Hearing Loop Included - IL-AE99 under-counter aerial molded on site, meets BS EN 60118-4 when installed correctly
  • Complete System Kit - Comes with all major components:
    • STS-A31H Window Intercom Amplifier
    • STS-SU1-3W Staff Unit Speaker and Microphone (Dual Mute)
    • STS-S60 Customer Surface-Mounted Speaker
    • STS-M14-BENT Customer Glass-Mounted Microphone with Curved Tubing
    • IL-AE99 Under-Counter Hearing Loop Aerial
    • PS-55 Power Supply
  • Wide Frequency Response - Speakers cover 150 Hz to 10,300 Hz; customer microphone covers 70 Hz to 10,300 Hz; staff microphone covers 150 Hz to 10,500 Hz
  • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control
  • Standards Compliant - CE, RoHS, and WEEE compliant; hearing loop meets BS EN 60118-4 in correct installations
  • Flexible Power - PS-55 14V DC supply with efficient low-current operation

Applications:

The STS-K058 is designed for indoor service windows and counters where the buyer wants a curved-tubing glass-mount microphone paired with a discrete surface-mount speaker. Ideal for:

  • Bank and Credit Union Teller Windows
  • Post Offices and Shipping Counters
  • Theater and Box Office Ticket Windows
  • Information Desks and Visitor Centers
  • Public Transit Fare Booths
  • Embassies and Consular Service Windows
  • Government Buildings and Municipal Service Counters
  • Reception and Concierge Counters in Hotels and Corporate Lobbies

Technical Specifications:

  • Model: STS-K058 Window Intercom System with Glass-Mount Microphone and Surface Speaker
  • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
  • Standards: CE, RoHS, WEEE compliant; BS EN 60118-4 (hearing loop, in correct installations)
  • Construction: Mild Steel metalwork, ABS plastic amplifier housing, aluminum microphone tubing
  • Boxed Dimensions: 6.30" H x 11.81" W x 12.20" D
  • Boxed Weight: 5.51 Pounds

System Components:

STS-A31H Window Intercom Amplifier

  • Supply Voltage: 12-14 V DC
  • Quiescent Current: 100 mA typical
  • Operating Current: 2 A typical on speech peaks
  • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
  • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
  • Total Harmonic Distortion: <5% (loop + speakers)
  • Microphones: Electret, 5 V supply via 2.2K load resistor
  • Power Switch: Push on/push off tactile switch under membrane
  • Dimensions: 1.58" H x 4.58" W x 4.50" D
  • Weight: 0.32 Pounds
  • Housing: ABS Plastic, Matt Black Fine Texture Finish

STS-SU1-3W Staff Unit Speaker & Microphone (Dual Mute)

  • Speaker Output: 5 W RMS @ 4 Ω
  • Sound Pressure Level: 85 dB @ 1 W / 1 m
  • Speaker Frequency Response: 150 Hz - 10,300 Hz
  • Microphone Type: Cardioid directional electret
  • Microphone Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
  • Microphone Impedance: 1.6 kΩ
  • Microphone Frequency Response: 150 Hz - 10,500 Hz
  • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
  • Weight: 1.79 Pounds
  • Construction: Mild Steel

STS-S60 Customer Surface-Mounted Speaker

  • Speaker Output: 5 W RMS @ 4 Ω
  • Sound Pressure Level: 85 dB @ 1 W / 1 m
  • Speaker Frequency Response: 150 Hz - 10,300 Hz
  • Dimensions: 4.26" H x 2.37" W x 2.93" D
  • Weight: 1.23 Pounds
  • Construction: Mild Steel

STS-M14-BENT Customer Glass-Mounted Microphone with Curved Tubing

  • Directional Response: Cardioid
  • Sensitivity: -47 ± 3 dB @ 1 kHz
  • Impedance: 680 Ω @ 1 kHz
  • Frequency Response: 70 Hz - 10,300 Hz
  • Microphone Dimensions: 1.18" diameter x 1.08" depth
  • Tubing Height: 12.99"
  • Tubing Width: 7.87"
  • Weight: 0.35 Pounds
  • Microphone Construction: Aluminum, Silver Anodized Finish

IL-AE99 Under-Counter Hearing Loop Aerial

  • Construction: Copper wire with PVC casing
  • Finish: Black
  • Dimensions: Molded on site to required size by installer
  • Weight: 0.19 Pounds
  • Standard: BS EN 60118-4 compliant when installed correctly

PS-55 Power Supply

  • Input: 100-240 V AC, 50-60 Hz, 1 A max
  • Output: 14 V DC, 2.14 A, 30 W max
  • Cable Length: 70.87"
  • Dimensions: 1.38" H x 2.08" W x 3.92" D
  • Weight: 0.51 Pounds
  • Construction: ABS Plastic, Black Finish

Frequently Asked Questions

Is shipping really free?

Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

How long will this take to arrive?

Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

Can you deliver it inside my house and bolt it down?

We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

Will this fit through my doorway?

Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


Can I change the combination myself?

Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →

Note: Some mechanical pushbutton locks (like Simplex) can be changed by the user without a technician. Check your specific lock's instructions.

What if it arrives damaged?

Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

What's your return policy?

We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

Can I place my order by phone?

Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

Contacta Inc

Authorized Dealer

Model:STS-K058

◐ Availability Usually Ships in 2-3 Business Days

Ships from factory warehouse. Transit time not included.

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    Contacta STS-K058 Window Intercom System with Glass-Mounted Curved Microphone and Surface Speaker

    The Contacta STS-K058 is an indoor window intercom system built around a two-part customer-side setup: a discreet, surface-mounted speaker and a distinctive glass-mounted microphone that uses curved tubing to route the pickup element above the counter. Instead of combining the speaker and microphone into one all-in-one puck or bar, the K058 separates them so each component can be positioned independently for the best acoustic result. The speaker sits low on the counter near the customer's ear; the microphone extends above counter level on a curved boom that arcs cleanly across the glass, keeping the pickup close to the customer's mouth without obstructing sightlines or taking up counter space.

    The complete kit includes a Contacta STS-M14-BENT customer glass-mounted microphone with curved tubing, an STS-S60 customer surface-mounted speaker, an STS-SU1-3W staff unit combining a cardioid microphone with dual-mute controls and a 5W speaker for the operator, an STS-A31H window intercom amplifier, an IL-AE99 under-counter hearing loop aerial (molded on site to the required size by your installer), and a PS-55 power supply. 

    Behind the scenes, the STS-S60 customer speaker runs 5 W RMS into 4 ohms with 85 dB SPL output at 1 watt / 1 meter across a 150 Hz to 10,300 Hz speech-tuned range. The STS-M14-BENT customer microphone is a cardioid aluminum electret with a wider 70 Hz to 10,300 Hz frequency response tuned to capture the customer's voice at close range from the curved boom position. The staff-side STS-SU1-3W matches the customer speaker's frequency response and delivers 5W output. The STS-A31H amplifier precision-drives both sides with less than 5 percent total harmonic distortion. The system is CE, RoHS, and WEEE compliant, and the hearing loop is certified to BS EN 60118-4 when installed correctly.

    FAQS:

    Q: What is the curved-tubing microphone and why choose it?
    A: The STS-M14-BENT is a cardioid microphone element mounted on a curved aluminum tubing arm that routes the pickup up and over from a base on the customer side. Instead of a straight vertical stem or a low-profile puck, the bent tubing lets the microphone extend across the counter and stay close to the customer's mouth at a natural speaking height. The result is a cleaner acoustic pickup than a fixed low-position microphone would give, without needing a tall stem sitting straight up on the counter.

    Q: How is this different from the STS-K035 half-bridge bar kit?
    A: The K035 combines the customer speaker and microphone into a single half-bridge bar unit at the counter. The K058 separates them: a discrete surface-mounted speaker (STS-S60) sits at counter level near the customer's ear, and a curved-tubing microphone (STS-M14-BENT) mounts to the glass with the pickup element arcing across on a bent boom. Choose the K058 when you want to position each component independently for the best acoustic placement, or when the counter geometry doesn't support the half-bridge bar's fixed footprint.

    Q: How is this different from the STS-K020-S23 glass-mount kit?
    A: The K020-S23 uses an overhead-mounted STS-S23 speaker above the glass plus an STS-C100 stem microphone at the counter, and requires a pre-cut communication hole in the glass for the customer microphone unit. The K058 uses a lower-profile surface-mount speaker (STS-S60) and the curved-tubing glass-mount microphone (STS-M14-BENT). Choose the K058 for a lower visual profile and a curved-tubing microphone aesthetic; choose the K020-S23 when the glass already has a communication hole, and you want the higher overhead speaker projection.

    Q: How does the hearing loop work?
    A: The included IL-AE99 aerial is a copper-wire loop with PVC casing that mounts under the counter. The installer molds it to the required size on site, then connects it to the intercom amplifier. Once installed correctly, it meets BS EN 60118-4, the international standard for hearing loop performance, and broadcasts intercom audio directly to T-coil-equipped hearing aids in the immediate area.

    Q: How many components come in the kit?
    A: The complete set includes the STS-A31H amplifier, STS-SU1-3W staff speaker and microphone unit with dual mute, STS-S60 surface-mounted customer speaker, STS-M14-BENT glass-mounted customer microphone with curved tubing, IL-AE99 under-counter hearing loop aerial, and PS-55 power supply.

    Q: Is installation complicated?
    A: The electronics are plug-and-play, but the customer speaker mounts permanently on the counter, the microphone base mounts to the glass, the hearing loop aerial has to be routed and molded under the counter, and cabling has to be run between the staff and customer sides. Plan for a professional installer if you're not comfortable working with glass hardware, running low-voltage cable through service counters, or shaping copper-wire loop aerials.

    Features:

    • Separate Customer Speaker and Microphone - Independent placement lets you optimize acoustic position for each side of the conversation
    • Curved-Tubing Glass-Mount Microphone - STS-M14-BENT microphone element on a bent aluminum boom that arcs across the counter for close-range voice pickup
    • Surface-Mount Customer Speaker - STS-S60 discrete counter-height speaker positioned near the customer's ear
    • Dual-Mute Staff Unit - Cardioid microphone with mute function for operator privacy
    • Full Duplex Communication - Simultaneous two-way audio with no push-to-talk delay
    • Hearing Loop Included - IL-AE99 under-counter aerial molded on site, meets BS EN 60118-4 when installed correctly
    • Complete System Kit - Comes with all major components:
      • STS-A31H Window Intercom Amplifier
      • STS-SU1-3W Staff Unit Speaker and Microphone (Dual Mute)
      • STS-S60 Customer Surface-Mounted Speaker
      • STS-M14-BENT Customer Glass-Mounted Microphone with Curved Tubing
      • IL-AE99 Under-Counter Hearing Loop Aerial
      • PS-55 Power Supply
    • Wide Frequency Response - Speakers cover 150 Hz to 10,300 Hz; customer microphone covers 70 Hz to 10,300 Hz; staff microphone covers 150 Hz to 10,500 Hz
    • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control
    • Standards Compliant - CE, RoHS, and WEEE compliant; hearing loop meets BS EN 60118-4 in correct installations
    • Flexible Power - PS-55 14V DC supply with efficient low-current operation

    Applications:

    The STS-K058 is designed for indoor service windows and counters where the buyer wants a curved-tubing glass-mount microphone paired with a discrete surface-mount speaker. Ideal for:

    • Bank and Credit Union Teller Windows
    • Post Offices and Shipping Counters
    • Theater and Box Office Ticket Windows
    • Information Desks and Visitor Centers
    • Public Transit Fare Booths
    • Embassies and Consular Service Windows
    • Government Buildings and Municipal Service Counters
    • Reception and Concierge Counters in Hotels and Corporate Lobbies

    Technical Specifications:

    • Model: STS-K058 Window Intercom System with Glass-Mount Microphone and Surface Speaker
    • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
    • Standards: CE, RoHS, WEEE compliant; BS EN 60118-4 (hearing loop, in correct installations)
    • Construction: Mild Steel metalwork, ABS plastic amplifier housing, aluminum microphone tubing
    • Boxed Dimensions: 6.30" H x 11.81" W x 12.20" D
    • Boxed Weight: 5.51 Pounds

    System Components:

    STS-A31H Window Intercom Amplifier

    • Supply Voltage: 12-14 V DC
    • Quiescent Current: 100 mA typical
    • Operating Current: 2 A typical on speech peaks
    • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
    • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
    • Total Harmonic Distortion: <5% (loop + speakers)
    • Microphones: Electret, 5 V supply via 2.2K load resistor
    • Power Switch: Push on/push off tactile switch under membrane
    • Dimensions: 1.58" H x 4.58" W x 4.50" D
    • Weight: 0.32 Pounds
    • Housing: ABS Plastic, Matt Black Fine Texture Finish

    STS-SU1-3W Staff Unit Speaker & Microphone (Dual Mute)

    • Speaker Output: 5 W RMS @ 4 Ω
    • Sound Pressure Level: 85 dB @ 1 W / 1 m
    • Speaker Frequency Response: 150 Hz - 10,300 Hz
    • Microphone Type: Cardioid directional electret
    • Microphone Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
    • Microphone Impedance: 1.6 kΩ
    • Microphone Frequency Response: 150 Hz - 10,500 Hz
    • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
    • Weight: 1.79 Pounds
    • Construction: Mild Steel

    STS-S60 Customer Surface-Mounted Speaker

    • Speaker Output: 5 W RMS @ 4 Ω
    • Sound Pressure Level: 85 dB @ 1 W / 1 m
    • Speaker Frequency Response: 150 Hz - 10,300 Hz
    • Dimensions: 4.26" H x 2.37" W x 2.93" D
    • Weight: 1.23 Pounds
    • Construction: Mild Steel

    STS-M14-BENT Customer Glass-Mounted Microphone with Curved Tubing

    • Directional Response: Cardioid
    • Sensitivity: -47 ± 3 dB @ 1 kHz
    • Impedance: 680 Ω @ 1 kHz
    • Frequency Response: 70 Hz - 10,300 Hz
    • Microphone Dimensions: 1.18" diameter x 1.08" depth
    • Tubing Height: 12.99"
    • Tubing Width: 7.87"
    • Weight: 0.35 Pounds
    • Microphone Construction: Aluminum, Silver Anodized Finish

    IL-AE99 Under-Counter Hearing Loop Aerial

    • Construction: Copper wire with PVC casing
    • Finish: Black
    • Dimensions: Molded on site to required size by installer
    • Weight: 0.19 Pounds
    • Standard: BS EN 60118-4 compliant when installed correctly

    PS-55 Power Supply

    • Input: 100-240 V AC, 50-60 Hz, 1 A max
    • Output: 14 V DC, 2.14 A, 30 W max
    • Cable Length: 70.87"
    • Dimensions: 1.38" H x 2.08" W x 3.92" D
    • Weight: 0.51 Pounds
    • Construction: ABS Plastic, Black Finish

    Frequently Asked Questions

    Is shipping really free?

    Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

    How long will this take to arrive?

    Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

    Can you deliver it inside my house and bolt it down?

    We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

    Will this fit through my doorway?

    Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


    Can I change the combination myself?

    Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →

    Note: Some mechanical pushbutton locks (like Simplex) can be changed by the user without a technician. Check your specific lock's instructions.

    What if it arrives damaged?

    Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

    What's your return policy?

    We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

    Can I place my order by phone?

    Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

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