Call Us: 800-207-2259

Contacta STS-K080-IP IP54 Outdoor Window Intercom System with Overhead Speaker

$ 1,419.00
$ 1,463.00
Contacta STS-K080-IP IP54 Outdoor Window Intercom System with Overhead Speaker

The Contacta STS-K080-IP IP54 Outdoor Window Intercom System is built for clear two-way communication at outdoor service windows and drive-through counters where the customer side is exposed to weather. Whether it's a drive-through pickup window, a ticket booth, a curbside pharmacy or health-clinic window, a transportation depot check-in, or a ferry terminal boarding station, this kit delivers high-quality audio through a weather-rated 30-watt overhead speaker paired with a slim stem microphone on the customer side and a dual-mute staff unit indoors.

The complete kit includes everything you need for a permanent outdoor install: a Contacta STS-S80-IP IP54-rated overhead speaker for high-clarity audio in noisy exterior environments; an STS-M15-300-IP IP54-rated stem microphone that picks up customer speech from the counter or window ledge; an STS-SU1-3W-B black dual-mute staff speaker/microphone for the indoor operator station; a high-performance amplifier; an under-counter hearing loop aerial for T-coil hearing aid users on the staff side; a power supply; and a 16.4 ft extension cable so you can route the customer-side hardware up to distance without needing to source additional cabling.

Behind the scenes, the STS-K080-IP pairs a 30W overhead speaker with an omnidirectional stem microphone on the outdoor side, and a cardioid directional staff microphone with a 5W speaker at the operator station. The precision-tuned amplifier delivers clean audio across the full speech range, and the customer-side hardware is IP54-rated to withstand splashing water from any direction along with dust and dirt ingress. Rugged, reliable, and designed for high-traffic outdoor service windows where a standard indoor intercom would degrade quickly.

FAQS:

Q: What does the IP54 rating mean and where can this be installed outdoors?
A: IP54 is an ingress protection rating that means the unit is protected against dust ingress and water splashing against the enclosure from any direction. In practical terms, that means the outdoor components can be installed at exterior service windows exposed to rain, wind-driven precipitation, and dust without needing an additional weather enclosure. It's suited for drive-through windows, curbside pickup counters, ferry terminals, and outdoor service points.

Q: What is different about this kit versus the STS-K009-IP outdoor entry system?
A: The STS-K080-IP is designed for outdoor service windows where a staff member is always present and ready to talk (drive-throughs, curbside pickup, ticket booths). It uses a large 30W overhead speaker and a slim stem microphone that stay on for continuous conversation. The STS-K009-IP is designed for outdoor entry points (gates, security doors) where staff need to be summoned first, so it includes a physical call button that customers press to trigger an audible alert on the staff side. Choose the K080-IP for continuous drive-through-style service; choose the K009-IP for gate or entry-request scenarios.

Q: How is the K080-IP different from the indoor STS-K001, K002, or K003 kits?
A: The K080-IP is outdoor-rated (IP54) and uses hardware suited to exposed installations, an overhead speaker mounted above the customer window, and a stem microphone at the counter. The indoor STS-K001, K002, and K003 kits use smaller counter-mounted or flush-mounted speaker/microphone modules designed for indoor service counters like bank teller windows, pharmacy counters, and ticket booths.

Q: How many components come in the kit?
A: The complete set includes the STS-A31H amplifier, STS-SU1-3W-B black dual-mute staff speaker and microphone unit, STS-S80-IP IP54 overhead speaker, STS-M15-300-IP IP54 stem microphone, IL-AE99 under-counter hearing loop aerial, STS-EX5M 16.4 ft extension cable, and PS-55 power supply.

Q: Why does the kit include a 16.4 ft extension cable?
A: Outdoor installations typically require longer cable runs than indoor kits because the amplifier and staff unit sit inside the building while the speaker and microphone are mounted on the exterior wall or under a canopy. The included 16.4 ft (5 m) extension cable saves you the step of sourcing additional cabling for the customer-side hardware.

Q: Does this include a hearing loop for customers with hearing aids?
A: The IL-AE99 hearing loop aerial included in the kit is designed for under-counter installation on the staff side, which helps hearing-aid-equipped staff. If you need customer-side hearing loop coverage at the outdoor window, that's not a standard use case for this kit. Contact us at 800-207-2259 to discuss options.

Q: Is installation complicated?
A: The electronics are plug-and-play, but the outdoor speaker and stem microphone need to be permanently mounted on the exterior of the service window with cabling routed back to the indoor amplifier and staff unit. Plan for a professional installer if you're not comfortable running low-voltage cable through walls, drilling through the exterior, or working with an overhead speaker mount.

Features:

  • IP54 Weather-Resistant Outdoor Hardware - Protected against dust ingress and water splashing from any direction
  • High-Output 30W Overhead Speaker - Delivers clear audio in noisy outdoor environments including traffic and wind
  • Wide-Range Omnidirectional Stem Microphone - Picks up customer speech from any angle at the window or counter
  • Dual-Mute Staff Unit - Cardioid microphone with mute function for operator privacy
  • Full Duplex Communication - Simultaneous two-way audio, no push-to-talk delay
  • Complete System Kit - Comes with all major components:
    • STS-A31H Window Intercom Amplifier
    • STS-SU1-3W-B Staff Unit Speaker and Microphone (dual mute, black)
    • STS-S80-IP IP54 Overhead Speaker (30W)
    • STS-M15-300-IP IP54 Stem Microphone
    • IL-AE99 Under-Counter Hearing Loop Aerial
    • STS-EX5M 16.4 ft Extension Cable
    • PS-55 Power Supply
  • Wide Frequency Response - Outdoor speaker covers 120 Hz to 20 kHz; microphone covers 100 Hz to 20 kHz
  • Included Extension Cable - 16.4 ft (5 m) cable makes it practical to run cable from the customer side back to the indoor amplifier
  • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control
  • Tamper-Resistant Outdoor Hardware - Metal and ABS construction for durability in public installations
  • Flexible Power Options - PS-55 14V DC power supply with efficient low-current operation
  • Compliant Standards - Customer-side hardware IP54-rated against dust and water ingress

Applications:

The STS-K080-IP Outdoor Window Intercom System is designed for any outdoor service window where continuous clear communication is required. Ideal for:

  • Outdoor Access Points (gates, security doors)
  • Transportation and Distribution Depots
  • Ports and Ferry Terminals
  • Medical, Healthcare, and Mass Testing Facilities
  • Drive-Through Services (food and beverage, retail, banking, pharmacy)

Technical Specifications:

  • Model: STS-K080-IP IP54 Outdoor Window Intercom System with Hearing Loop
  • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
  • Compliance: Customer-side hardware IP54-rated (dust and water splash from any direction)
  • Construction: Mixed materials (metal, ABS plastic, stainless steel)
  • Finish: Mixed (matt black outdoor hardware, black powder-coated staff unit)
  • Boxed Dimensions: 4.72" H x 25.19" W x 13.38" D

System Components:

STS-A31H Window Intercom Amplifier

  • Supply Voltage: 12-14 V DC
  • Quiescent Current: 100 mA typical
  • Operating Current: 2 A typical on speech peaks
  • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
  • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
  • Total Harmonic Distortion: <5% (loop + speakers)
  • Microphones: Electret, 5 V supply via 2.2K load resistor
  • Power Switch: Push on/push off tactile switch under membrane
  • Dimensions: 1.58" H x 4.58" W x 4.50" D
  • Weight: 0.22 Pounds
  • Housing: ABS Plastic, Matt Black Fine Texture Finish

STS-SU1-3W-B Staff Unit Speaker & Microphone (Dual Mute, Black)

  • Speaker Output: 5 W RMS @ 4 Ω
  • Sound Pressure Level: 85 dB @ 1 W / 1 m
  • Speaker Frequency Response: 150 Hz - 10,300 Hz
  • Microphone Type: Cardioid directional electret
  • Microphone Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
  • Microphone Impedance: 1.6 kΩ
  • Microphone Frequency Response: 150 Hz - 10,500 Hz
  • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
  • Weight: 1.90 Pounds
  • Construction: Mild Steel; Black Powder Coated

STS-S80-IP IP54 Overhead Speaker

  • Speaker Output: 30 W RMS
  • Speaker Impedance: 8 Ω
  • Sound Pressure Level: 88 dB @ 1 W / 1 m
  • Frequency Response: 120 Hz - 20,000 Hz
  • Dimensions: 4.17" H x 6.02" W x 4.17" D
  • Construction: Metal and plastic
  • Finish: Matt Black
  • Ingress Protection: IP54 (dust and water splash)

STS-M15-300-IP IP54 Stem Microphone

  • Directional Response: Omnidirectional
  • Sensitivity: -42 ± 3 dB (0 dB = 1 V/Pa)
  • Impedance: 2.2 kΩ
  • Frequency Response: 100 Hz - 20,000 Hz
  • Head Diameter: 1.41"
  • Head Depth: 0.47"
  • Stem Length: 11.8"
  • Total Height: 13.21"
  • Cable Length: 6.56 ft
  • Construction: ABS Plastic and Stainless Steel
  • Ingress Protection: IP54 (dust and water splash)

IL-AE99 Under-Counter Hearing Loop Aerial

  • Construction: Copper wire with PVC casing
  • Finish: Black
  • Dimensions: Molded to the required size during installation
  • Weight: 0.19 pounds

STS-EX5M Extension Cable

  • Length: 16.4 ft (5 m)
  • Purpose: Connects outdoor customer-side hardware to indoor amplifier when installation distance requires more than the standard cable length

PS-55 Power Supply

  • Input: 100-240 V AC, 50-60 Hz, 1 A max
  • Output: 14 V DC, 2.14 A, 30 W max
  • Cable Length: 70.87"
  • Dimensions: 1.38" H x 2.08" W x 3.92" D
  • Weight: 0.51 Pounds
  • Construction: ABS Plastic, Black Finish

Frequently Asked Questions

Is shipping really free?

Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

How long will this take to arrive?

Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

Can you deliver it inside my house and bolt it down?

We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

Will this fit through my doorway?

Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


Can I change the combination myself?

Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →

Note: Some mechanical pushbutton locks (like Simplex) can be changed by the user without a technician. Check your specific lock's instructions.

What if it arrives damaged?

Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

What's your return policy?

We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

Can I place my order by phone?

Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

Contacta Inc

Authorized Dealer

Model:STS-K080-IP

◐ Availability Usually Ships in 2-3 Business Days

Ships from factory warehouse. Transit time not included.

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    Contacta STS-K080-IP IP54 Outdoor Window Intercom System with Overhead Speaker

    The Contacta STS-K080-IP IP54 Outdoor Window Intercom System is built for clear two-way communication at outdoor service windows and drive-through counters where the customer side is exposed to weather. Whether it's a drive-through pickup window, a ticket booth, a curbside pharmacy or health-clinic window, a transportation depot check-in, or a ferry terminal boarding station, this kit delivers high-quality audio through a weather-rated 30-watt overhead speaker paired with a slim stem microphone on the customer side and a dual-mute staff unit indoors.

    The complete kit includes everything you need for a permanent outdoor install: a Contacta STS-S80-IP IP54-rated overhead speaker for high-clarity audio in noisy exterior environments; an STS-M15-300-IP IP54-rated stem microphone that picks up customer speech from the counter or window ledge; an STS-SU1-3W-B black dual-mute staff speaker/microphone for the indoor operator station; a high-performance amplifier; an under-counter hearing loop aerial for T-coil hearing aid users on the staff side; a power supply; and a 16.4 ft extension cable so you can route the customer-side hardware up to distance without needing to source additional cabling.

    Behind the scenes, the STS-K080-IP pairs a 30W overhead speaker with an omnidirectional stem microphone on the outdoor side, and a cardioid directional staff microphone with a 5W speaker at the operator station. The precision-tuned amplifier delivers clean audio across the full speech range, and the customer-side hardware is IP54-rated to withstand splashing water from any direction along with dust and dirt ingress. Rugged, reliable, and designed for high-traffic outdoor service windows where a standard indoor intercom would degrade quickly.

    FAQS:

    Q: What does the IP54 rating mean and where can this be installed outdoors?
    A: IP54 is an ingress protection rating that means the unit is protected against dust ingress and water splashing against the enclosure from any direction. In practical terms, that means the outdoor components can be installed at exterior service windows exposed to rain, wind-driven precipitation, and dust without needing an additional weather enclosure. It's suited for drive-through windows, curbside pickup counters, ferry terminals, and outdoor service points.

    Q: What is different about this kit versus the STS-K009-IP outdoor entry system?
    A: The STS-K080-IP is designed for outdoor service windows where a staff member is always present and ready to talk (drive-throughs, curbside pickup, ticket booths). It uses a large 30W overhead speaker and a slim stem microphone that stay on for continuous conversation. The STS-K009-IP is designed for outdoor entry points (gates, security doors) where staff need to be summoned first, so it includes a physical call button that customers press to trigger an audible alert on the staff side. Choose the K080-IP for continuous drive-through-style service; choose the K009-IP for gate or entry-request scenarios.

    Q: How is the K080-IP different from the indoor STS-K001, K002, or K003 kits?
    A: The K080-IP is outdoor-rated (IP54) and uses hardware suited to exposed installations, an overhead speaker mounted above the customer window, and a stem microphone at the counter. The indoor STS-K001, K002, and K003 kits use smaller counter-mounted or flush-mounted speaker/microphone modules designed for indoor service counters like bank teller windows, pharmacy counters, and ticket booths.

    Q: How many components come in the kit?
    A: The complete set includes the STS-A31H amplifier, STS-SU1-3W-B black dual-mute staff speaker and microphone unit, STS-S80-IP IP54 overhead speaker, STS-M15-300-IP IP54 stem microphone, IL-AE99 under-counter hearing loop aerial, STS-EX5M 16.4 ft extension cable, and PS-55 power supply.

    Q: Why does the kit include a 16.4 ft extension cable?
    A: Outdoor installations typically require longer cable runs than indoor kits because the amplifier and staff unit sit inside the building while the speaker and microphone are mounted on the exterior wall or under a canopy. The included 16.4 ft (5 m) extension cable saves you the step of sourcing additional cabling for the customer-side hardware.

    Q: Does this include a hearing loop for customers with hearing aids?
    A: The IL-AE99 hearing loop aerial included in the kit is designed for under-counter installation on the staff side, which helps hearing-aid-equipped staff. If you need customer-side hearing loop coverage at the outdoor window, that's not a standard use case for this kit. Contact us at 800-207-2259 to discuss options.

    Q: Is installation complicated?
    A: The electronics are plug-and-play, but the outdoor speaker and stem microphone need to be permanently mounted on the exterior of the service window with cabling routed back to the indoor amplifier and staff unit. Plan for a professional installer if you're not comfortable running low-voltage cable through walls, drilling through the exterior, or working with an overhead speaker mount.

    Features:

    • IP54 Weather-Resistant Outdoor Hardware - Protected against dust ingress and water splashing from any direction
    • High-Output 30W Overhead Speaker - Delivers clear audio in noisy outdoor environments including traffic and wind
    • Wide-Range Omnidirectional Stem Microphone - Picks up customer speech from any angle at the window or counter
    • Dual-Mute Staff Unit - Cardioid microphone with mute function for operator privacy
    • Full Duplex Communication - Simultaneous two-way audio, no push-to-talk delay
    • Complete System Kit - Comes with all major components:
      • STS-A31H Window Intercom Amplifier
      • STS-SU1-3W-B Staff Unit Speaker and Microphone (dual mute, black)
      • STS-S80-IP IP54 Overhead Speaker (30W)
      • STS-M15-300-IP IP54 Stem Microphone
      • IL-AE99 Under-Counter Hearing Loop Aerial
      • STS-EX5M 16.4 ft Extension Cable
      • PS-55 Power Supply
    • Wide Frequency Response - Outdoor speaker covers 120 Hz to 20 kHz; microphone covers 100 Hz to 20 kHz
    • Included Extension Cable - 16.4 ft (5 m) cable makes it practical to run cable from the customer side back to the indoor amplifier
    • Compact Amplifier Unit - ABS plastic housing with membrane push-button power control
    • Tamper-Resistant Outdoor Hardware - Metal and ABS construction for durability in public installations
    • Flexible Power Options - PS-55 14V DC power supply with efficient low-current operation
    • Compliant Standards - Customer-side hardware IP54-rated against dust and water ingress

    Applications:

    The STS-K080-IP Outdoor Window Intercom System is designed for any outdoor service window where continuous clear communication is required. Ideal for:

    • Outdoor Access Points (gates, security doors)
    • Transportation and Distribution Depots
    • Ports and Ferry Terminals
    • Medical, Healthcare, and Mass Testing Facilities
    • Drive-Through Services (food and beverage, retail, banking, pharmacy)

    Technical Specifications:

    • Model: STS-K080-IP IP54 Outdoor Window Intercom System with Hearing Loop
    • Power Supply: PS-55 (Input 100-240 V, Output 14 V DC, 2.14 A, 30 W max)
    • Compliance: Customer-side hardware IP54-rated (dust and water splash from any direction)
    • Construction: Mixed materials (metal, ABS plastic, stainless steel)
    • Finish: Mixed (matt black outdoor hardware, black powder-coated staff unit)
    • Boxed Dimensions: 4.72" H x 25.19" W x 13.38" D

    System Components:

    STS-A31H Window Intercom Amplifier

    • Supply Voltage: 12-14 V DC
    • Quiescent Current: 100 mA typical
    • Operating Current: 2 A typical on speech peaks
    • Speaker Output Power: 2.5 W RMS @ 8 Ω / 4.4 W RMS @ 4 Ω
    • Loop Drive: Constant current, bounded by 4 V RMS & 3 A RMS
    • Total Harmonic Distortion: <5% (loop + speakers)
    • Microphones: Electret, 5 V supply via 2.2K load resistor
    • Power Switch: Push on/push off tactile switch under membrane
    • Dimensions: 1.58" H x 4.58" W x 4.50" D
    • Weight: 0.22 Pounds
    • Housing: ABS Plastic, Matt Black Fine Texture Finish

    STS-SU1-3W-B Staff Unit Speaker & Microphone (Dual Mute, Black)

    • Speaker Output: 5 W RMS @ 4 Ω
    • Sound Pressure Level: 85 dB @ 1 W / 1 m
    • Speaker Frequency Response: 150 Hz - 10,300 Hz
    • Microphone Type: Cardioid directional electret
    • Microphone Sensitivity: 49.5 dB ± 2 dB @ 1 kHz (0 dB = 1 V/Pa)
    • Microphone Impedance: 1.6 kΩ
    • Microphone Frequency Response: 150 Hz - 10,500 Hz
    • Dimensions: 2.61" H (base), 14.50" H (extended), 3.80" W x 6.02" D
    • Weight: 1.90 Pounds
    • Construction: Mild Steel; Black Powder Coated

    STS-S80-IP IP54 Overhead Speaker

    • Speaker Output: 30 W RMS
    • Speaker Impedance: 8 Ω
    • Sound Pressure Level: 88 dB @ 1 W / 1 m
    • Frequency Response: 120 Hz - 20,000 Hz
    • Dimensions: 4.17" H x 6.02" W x 4.17" D
    • Construction: Metal and plastic
    • Finish: Matt Black
    • Ingress Protection: IP54 (dust and water splash)

    STS-M15-300-IP IP54 Stem Microphone

    • Directional Response: Omnidirectional
    • Sensitivity: -42 ± 3 dB (0 dB = 1 V/Pa)
    • Impedance: 2.2 kΩ
    • Frequency Response: 100 Hz - 20,000 Hz
    • Head Diameter: 1.41"
    • Head Depth: 0.47"
    • Stem Length: 11.8"
    • Total Height: 13.21"
    • Cable Length: 6.56 ft
    • Construction: ABS Plastic and Stainless Steel
    • Ingress Protection: IP54 (dust and water splash)

    IL-AE99 Under-Counter Hearing Loop Aerial

    • Construction: Copper wire with PVC casing
    • Finish: Black
    • Dimensions: Molded to the required size during installation
    • Weight: 0.19 pounds

    STS-EX5M Extension Cable

    • Length: 16.4 ft (5 m)
    • Purpose: Connects outdoor customer-side hardware to indoor amplifier when installation distance requires more than the standard cable length

    PS-55 Power Supply

    • Input: 100-240 V AC, 50-60 Hz, 1 A max
    • Output: 14 V DC, 2.14 A, 30 W max
    • Cable Length: 70.87"
    • Dimensions: 1.38" H x 2.08" W x 3.92" D
    • Weight: 0.51 Pounds
    • Construction: ABS Plastic, Black Finish

    Frequently Asked Questions

    Is shipping really free?

    Yes. Free delivery is included on every safe we sell, anywhere in the lower 48 states. The specific delivery method depends on the safe's weight: small package delivery for under 150 lbs, curbside, or garage delivery for heavier safes. See full shipping details →

    How long will this take to arrive?

    Shipping timelines vary by product. Check the availability status at the top of this page for the estimated ship date. Once shipped, transit time typically runs 5–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ship via UPS or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL); the freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

    Can you deliver it inside my house and bolt it down?

    We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 800-207-2259 for a recommendation in your area, and we'll provide the names and phone numbers of installers we've worked with. You contact the installer directly to arrange pricing for delivery and installation. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. Some installers prefer to pick the safe up directly from the freight terminal. See inside delivery details →

    Will this fit through my doorway?

    Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain. See where to locate your safe →


    Can I change the combination myself?

    Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe. Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Important: attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty. See lock operating instructions →

    Note: Some mechanical pushbutton locks (like Simplex) can be changed by the user without a technician. Check your specific lock's instructions.

    What if it arrives damaged?

    Call us immediately — while you have 24 hours to report damage, calling right away gets the claim filed faster. Take photos of the damage and packaging before moving anything. For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement. Order Protection (optional at checkout) speeds refund payouts to 48–72 hours vs. 30–60 days through standard freight claims; replacement safes ship on the manufacturer's normal timeline regardless. See receiving your safe →

    What's your return policy?

    We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration. See full return policy →

    Can I place my order by phone?

    Yes. Call us Monday–Friday, 8am–5pm Pacific at 800-207-2259. You have two options: we can take the full order by phone (we pause the call recording before you read your card number, so payment info is never stored), or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

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