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Please read all information on the type of delivery options you have for your order. The delivery of large safes is a very sensitive operation, and we supply this information to ensure you receive the product you ordered in the best condition possible for your delivery circumstance.

Types of Delivery Services (click the links below to skip to each section):

• Small Package Delivery (under 150 lbs.)
• Curbside Delivery (over 150 lbs.)
• Fedex Freight Direct Basic (Includes Garage Delivery) (151 - 2000 lbs.
• Safes Over 2000lbs
• Fedex Premium Inside Delivery Room of Choice (No Stairs) 151 - 300 lbs.
• Inside Delivery (301 lbs & Above)
• What Happens When You Place Your Order (All Products over 150 lbs.

Small Package Delivery (150 lbs. and Under)

Small package delivery is a free service offered by Safe & Vault Store. All packages under 150 pounds are delivered to your home or business front door via UPS or FedEx during normal business hours. There is no advance appointment call made. No signature is required.

Changing Your Address

Additional fees may apply if you need to change your address after your order has shipped. Please note that changing the address with FedEx is not guaranteed. You can create a FedEx Delivery Manager account, which allows you to change the shipping method to a FedEx Hold Location (ex: local Walgreens).

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Curbside Delivery (Over 150 lbs.)

Curbside delivery is a free service offered by Safe & Vault Store. Any shipments 151 pounds or larger shipments are delivered curbside via freight companies such as YRC, XPO, USF Reddaway, or other common freight carriers. The safes and vault doors are delivered on a wood pallet, curbside, where your driveway meets the street. The freight company will call to schedule an appointment within an 8-hour window. Need a smaller time window? See our Fedex Freight delivery options.

• Freight companies will not deliver to a "dead end" street or Cul De Sac. Please see our Fedex Freight Direct Basic for additional options.
• Remote areas require additional fees from the freight company. Please see our Fedex Freight Direct Basic for additional options.
• “Limited access” locations will require additional fees from the Freight Company. Please see our Fedex Freight Direct Basic for additional options.
• Some zip codes, including ferry points, are considered beyond service points from the servicing center and may result in additional charges. Please see our Fedex Freight Direct Basic for additional options.

What are “limited access” locations?

• Airports or locations on airport property
• Casinos
• Camps, Carnivals, Fairs
• Chautauquas, Churches, Mosques, Synagogues, Temples and Convents
• Schools
• Colleges and Universities
• Medical/Urgent Care sites
• Prisons / other correctional facilities
• Construction Sites
• Individual / Mini Storage Units
• Mine Sites or Quarries
• Golf Courses and Country Clubs
• Nuclear Power Plants
• Military Bases / Installations
• Parks, Farms, and Ranches
• Court Houses
• Daycares
• Hotels, Motels, and Resorts
• Restaurants, Bars, and Night Clubs
• Cemeteries
• Outdoor flea markets
• Retirement / Nursing Homes

What Happens When You Place Your Order (Products over 150 lbs.)

CLICK HERE to watch our video on “What to Do When Your Safe Arrives.”

1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
2. After your item has shipped and arrived at your local terminal, the freight company will call you to schedule the delivery date. 
3. The freight company will schedule a delivery appointment with you for the day of delivery only.
   
4. Freight companies will deliver between 8:00 a.m. and 5:00 p.m., Monday through Friday only.Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays. If you require a shorter time window, please see our Fedex Freight Direct Basic delivery options (2-hour window available).
5. You must be present or have someone inspect and sign for the product. There are no exceptions to this requirement.
6. If the packaging is damaged even slightly, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way to file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.

IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a dead-end road or Cul de Sac. They will only deliver to County, City, or State roads. They will not deliver to a congested downtown area without parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or White Glove Inside Delivery are available for an extra charge if you need special delivery services. Please call 800-207-2259 for other delivery options if any of these cases apply to you.

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FedEx Freight Direct Basic (151 to 2000 lbs.) (Includes Garage Delivery)

$75.00

• Trusted Fedex Branded Shipping
• 151 Pounds to 2000 Pounds
• Delivery to garage only. This option does not include bringing the safe inside.
• Smaller trucks access more locations closer to your home or business.
• Flexible morning and evening 2-hour delivery windows
• Order visibility by Web or Smartphone App
• Regular notifications via text or e-mail
  • Day of scheduling
  • Day of delivery
  • 30 minutes before arrival
• This is the perfect option for those who live on a dead-end street, cul-de-sac, or remote area or have limited access to delivery.

Garage Delivery Requirements:

Please read these requirements before placing your order:

• Access to an ‘overhead’ garage door is required and must be over pavement or concrete, no more than a 2% grade.
• Excessively steep or long driveways are not included in this service; if this is your case, see Inside Delivery delivery options.
• Drivers will not back the truck onto your driveway.
• The driver may require help to push the product into your garage.
• The driver will not remove the safe from the pallet.

Garage delivery is not guaranteed. It is not always available in all areas and is ultimately at the driver's discretion to complete. If the driver feels unsafe, the freight company will not be able to complete the garage delivery and will leave the safe at your curbside. We will refund you in full for the garage delivery if it cannot be completed. If you want to order garage delivery and are concerned that you might not meet the requirements, please call us at 800-207-2259 so we can determine the best option.

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Safes Over 2000 lbs.

Our trucks with liftgates can only handle safes up to 2000 pounds. Safes over 2000 pounds require a forklift or loading dock on site to receive them. If you do not have either of these items, we can recommend a company in your local area that can deliver your safe inside.

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Fedex Premium Inside Delivery Room of Choice (No Stairs) 151 - 300 lbs.

$299

• Two-person delivery teams: Ensuring safe and efficient handling of your safe.
• Placement in the room of choice: The safe will be delivered to your preferred location on the ground floor within your home or business.
• It will be delivered on the ground floor only. They will not take the safe up any stairs or elevators.
• Floor protection kit that includes paper floor protection and dolly wheel covers.
• Appointment scheduling: Coordinating delivery times that suit your availability.
• Offers a flexible 2-hour delivery window and regular text or e-mail notifications to inform you of your shipment's status.
• Optional package removal: Removing and disposing of packaging materials upon request.

Inside Delivery - 301 lbs. and Above

Safe & Vault Store offers inside delivery options depending on the weight of the safe, whether there are stairs, and whether you require bolting the safe down. Please call us at 800-207-2259, and we can help you determine the best inside delivery option for you.

PLEASE CLICK HERE TO READ ADDITIONAL TERMS & DISCLAIMER FOR INSIDE DELIVERIES IF YOU ARE CHOOSING THIS OPTION

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