What Happens When You Place Your Order (Products over 150 lbs.)

1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
2. After your item has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date. 
3. The freight company will schedule a delivery appointment with you for the day of delivery only. NOTE: They will not give a time window and delivery times are not guaranteed. 
   
4. Freight companies will deliver between 8:00 am and 5:00 pm, Monday-Friday only.  Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
5. You must be present or have someone there to inspect and sign for the product. There are no exceptions to this requirement.
6. If there is even the slightest damage on the packaging, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.

Threshold Delivery (151 to 1500 lbs.)

Threshold delivery is a flat rate of $250.00 (150-818 lbs) $320.00 (819-1000 lbs) $460.00 (1001 - 1500 lbs), choose this option at checkout.

This service includes delivery onto your driveway, garage, front porch door or inside the front door of your home (will be determined at scheduling call with freight company).

• This service does not include uncrating, unpacking, de-skidding, placement, debris removal, or set-up or bolting services.
• This service does not include bringing the safe up any stairs. The delivery would be just over the threshold ground floor only.

Safes Over 2000 lbs.

Our trucks with liftgates will only handle safes up to 2000 pounds. Safes over 2000 pounds will require a forklift or loading dock on site to receive the safe. If you do not have either of these items, we can recommend a company in your local area who can deliver your safe inside.

Inside Delivery (151 to 400 lbs.) - No Stairs - Ground Floor Only

We have a flat rate of $315.00 on our site for Inside Delivery of safes 400 lbs. or less with no stairs - ground floor only. Our delivery partners are licensed, bonded and insured.

• Delivery inside your home or business includes floor protection.
• Delivery ground floor only - no stairs.
• Inside Delivery does NOT include anchoring of your product or lifting a safe high on to a pedestal/platform. 
• If you have multiple flights of stairs or need extra help getting the safe to the location you need it, we will need to provide a custom quote. The quote process can take 3-5 business days. Call us if you have any special circumstances at 800-207-2259.

Inside Delivery (151 to 550 lbs.) - Includes Stairs

We have a flat rate of $425.00 on our site for Inside Delivery of safes less than 500 lbs. with stairs. Safes 501 - 550 pounds will be charged a flat rate of $530.00 for Inside Delivery. Our delivery partners are licensed, bonded and insured.

Please read this information on deliveries before placing your order:

• Delivery inside your home or business includes floor protection.
• Delivery includes up to one flight of stairs (a flight is 4-15 steps - stairs must be strong enough to carry the weight of the safe and several men) outdoor steps, long carries, placement of the safe at the final resting spot, unpacking, removal of debris. 
• Any additional steps 15 or greater must require a custom quote. 
• Inside Delivery does NOT include anchoring of your product or lifting a safe high on to a pedestal/platform.  
• If you have multiple flights of stairs or need extra help getting the safe to the location you need it, we will need to provide a custom quote. The quote process can take 3-5 business days. Call us if you have any special circumstances at 800-207-2259.

Our Inside Delivery Team Will:

• Schedule home or business delivery appointments at your convenience.
• Complete the job to your specifications as directed on the delivery form.
• Treat your home or business as we would our own.

Inside Delivery is not guaranteed. It is not always available in all areas and is ultimately at the discretion of the delivery company to complete. If the delivery agent feels it is unsafe, the inside delivery company will not be able to complete the inside delivery and will leave the safe at your curbside. We would refund you in full for the inside delivery if it is not able to be completed. If you want to order inside delivery and are concerned that you might not meet the requirements, please call us at 800-207-2259 so that we can determine the best option for you.

IMPORTANT NOTE ABOUT LOCK COMBINATIONS: Inside Delivery agents may check your lock to insure that it will work before leaving your home and your lock combination will come in an unsealed envelope from the manufacturer (this is standard). If this is not acceptable to you, we recommend you arrange for your own local delivery and installation service.

PLEASE CLICK HERE TO READ ADDITIONAL TERMS & DISCLAIMER FOR INSIDE DELIVERIES IF YOU ARE CHOOSING THIS OPTION

Inside Delivery for Safes Over 550 lbs.

For safes over 550lbs, you will need to find a professional installer or mover in your local area in order to have a safe brought inside your home or carried up or down 1 or more flights of stairs. Doing a search in your local area online for locksmiths and moving companies is recommended. If you need help locating a professional in your area, please give us a call at 800-207-2259 and we may have a referral in your area.